foundation
Patient Service Associate Fundamentals
Frontline patient-service skills — from intake to safe transport.
- Lifetime access
- Learn on any device
- Downloadable resources
Become the dependable, caring frontline of patient care. This course covers the full patient-service associate skill set: patient intake, appointment scheduling, medical documentation, clear client communication, and safe patient dispatch, transfer and transport — including stretcher and wheelchair service.
Ideal for those entering hospitals, clinics and care services who want to start with real, employer-ready competence.
Curriculum
Module 1Reception & Intake
3 lessons · 45 minAppointment scheduling & flow
Keeping the day running.
Client communication
Clear, kind and calm.
Module 2Documentation
2 lessons · 30 minMedical documentation basics
Right information, recorded right.
Confidentiality in practice
Protecting the patient.
Module 3Patient Movement
3 lessons · 45 minSafe patient dispatch & transfer
Coordination and care.
Stretcher & wheelchair transport
Safe technique for patient and staff.
Handover & escalation
Nothing lost between teams.